Ordering Online
Once we receive your order on leapconceptstore.com, an order confirmation will be sent to your email address. If you do not receive it or have entered an incorrect email address, please contact our customer service team.
It is not necessary to set up an account to shop with us, but we recommend that you do so to shop more efficiently next time.
We ship worldwide from our warehouse in Badajoz, Spain.
All transactions will be made in euros €.
Unfortunately, you will not be able to make any changes once your order has been placed. However, if any information needs to be altered, please contact contact@leapconceptstore.com immediately and if your order has not been processed yet, we will try to assist you.
We offer a one time 10% discount for new customers, all you need to do is subscribe to our newsletter and then proceed to purchase any of our garments using the discount code that was sent to your email address.
On the checkout page, there is a discount field where you should enter the code. The total amount of your order will automatically change. Please note that you can only use one discount code at a time. If the code isn’t working, please check if it has been spelled correctly.
Payment can be made by debit/credit card and with PayPal. We accept Visa, Mastercard and American Express. Your payment data is safe thanks to the security standard we work with in our site. Your personal online security is most important to us.
Orders within the European Union will not be subject to any additional charges. However, orders from countries outside the European Union are shipped in DDU (Delivered Duty Unpaid) conditions and additional charges may be added by your local customs, like local taxes and import duties.
REFUNDS AND RETURNS
If you decide that your purchase is not the best match, we offer full refunds if the item is shipped within 14 days from when it was delivered to you. In order to receive a full refund, the item must be unused, clean and in the same condition that you received it. As soon as your return is approved, you will receive an email confirmation.
We offer a prepaid return service within the European Union. If you have ordered something to one of these countries and cannot find a prepaid return label, please contact us at contact@leapconceptstore.com and we will email you a new one.
Every item is eligible for return unless violating our return policy.
When returning all items from your order, we will issue a full refund excluding the original shipping cost and international duties and taxes.
Once your return is approved you will receive a notification and we will refund the full value of the goods using the same method as your original payment within 15 working days.
Please note that we do not offer an exchange service. If you are interested in a different size, color or style, please return your item and proceed to purchase the new piece.
Please contact us immediately at contact@leapconceptstore.com. We need to establish the details of the damage before returning the item and make sure a new item is sent to you.
QUALITY & SIZE
Please refer to our size guide, which includes a size conversion chart. Many of our styles have a generous fit and are meant to fit several sizes, we suggest you also refer to the model height in the specific product description to get a better idea about the lengths of our different designs.
Quality is an essential to us. All of our yarns are high quality and carefully selected from the best spinners. These yarns are the base to unique textures, shapes and colors creating timeless and functional designs that are expected to be rediscovered season after season. In order to do that, it is extremely important to take good care of your knits.
NEWSLETTER AND CONTACT
Sign up to our newsletter to stay informed about new arrivals, events and matters of cultural interest.
If you no longer want to receive our latest information, you can always unsubscribe pressing the link at the bottom of each newsletter.
You can contact us by email to contact@leapconceptstore.com for information about products, orders, returns & exchanges, sizes, sustainability or any other inquire regarding our online shop.
Customer service will be available from Monday to Friday 10am – 5pm CET.
SUSTAINABILITY
Leap Concept is part of a global movement that believes in selecting rather than accumulating. Ethical production, high quality yarns, craftsmanship and a low pace is our way to produce long lasting high quality knits with consciously considered materials and production methods. You can learn about our sustainability practices here.
