Thank you for choosing Leap Concept Store! Here’s an overview of our shipping, return, and exchange policies:
- Once your order is received, we will start working on it within 24 hours. Please allow 1-2 days for processing and shipping.
- We partner with GLS and FedEx for worldwide shipping, with delivery typically taking up to 7 working days. However, please note that unforeseen events may occasionally extend delivery times beyond our control.
- We ship from Amsterdam and offer free shipping on all orders worldwide.
- We gladly accept returns within 14 days of order arrival. Returns reported after 14 days will not be accepted. Customers are responsible for scheduling returns for non-quality related reasons. Please return the product to the following address: Leap Concept, Van Beuningenstraat 182 C, 1051 XZ Amsterdam, Noord Holland, The Netherlands.
- You will be refunded upon receiving the product back in perfect condition, unworn, undamaged, and in its original packaging with labeling intact. Refunds will not be processed if the product shows visible damage or signs of wear.
- All products purchased at a discount during a sale or promotion are nonrefundable.
- Our products undergo strict quality control. However, if you encounter any quality issues, please contact us at contact@leapconceptstore.com for further instructions.
- For exchanges, we recommend purchasing the new product and following the return procedure for the previous item. This ensures a faster exchange process.
- If you’re unsure about the best fit or size, we encourage you to refer to the product description, size guide, or reach out to us for more detailed information to help you make the right decision.
Your satisfaction is our priority, and we’re here to assist you every step of the way. If you have any further questions or need assistance, please don’t hesitate to contact us. Happy shopping!
